Holland Mechanics
Our Service
Maximize uptime. Reduce risk. Keep production running.
Predictable costs, priority support and preventive maintenance, so your wheel-building and bike-assembly machines keep producing perfect wheels.
Need direct help?
Worldwide
service
PREMIUM SERVICE
Build Better Bikes, with support that never stops
Holland Mechanics is your trusted partner for wheel building and bike assembly. From remote support and fast on-site repairs to training and consultancy, our expert engineers keep your equipment performing at its best.
Multilingual
Holland Mechanics team
2
Headquarters: Netherlands, China
Worldwide
Strategic placed service engineers
24 / 7
Customer portal access (any time zone)
What WE OFFER
Service information
Everything you need to keep production reliable, explore each programme and download the full info sheet.
SERVICE LEVEL AGREEMENTS (SLA)
Choose your level of cover
Three packages, each with extended warranty, parts discounts and included remote service. Pay the year in advance for an extra 3% off. Tailor to your need to get the benefits
BASIC
- 24-month extended warranty
- 3% discount on parts & service kits
- 4h free remote service / month
- Priority remote service
- No administration fees
- Knowledge base access
- And many more advantages
ADVANCED
- 30-month extended warranty
- 5% discount on parts & service kits
- 8h free remote service / month
- Priority with planning
- Fixed preventive maintenance price
- Free software updates
- And many more advantages
PREMIUM
- 36-month extended warranty
- 10% discount on parts & service kits
- 15h free remote service / month
- Free wheel consultancy
- No extra travel cost for high-end
- Knowledge base access
- And many more advantages
WHY AN SLA
The real cost of downtime
€1,000 – €5,000+
Even a few hours of unplanned downtime can easily exceed this. For most production environments, preventing just one major downtime event a year already justifies the investment.
Downtime may cause
Production loss
Idle operators
Delivery delays
Overtime & urgent spare-parts costs
Maintenance & troubleshoot kits
Keep critical parts on hand
Combine them into a Complete Machine Safety Stock so critical parts are always available , even when lead times stretch.
Maintenance Kit A — annual wear
Maintenance Kit B — 3–5 year
Troubleshoot Kit A — cables & pneumatics
Troubleshoot Kit B — critical electronics
HM ACADEMY
Training that keeps production moving
Hands-on instruction by experienced specialists. Your team gains in-depth product knowledge and the practical skills to operate, maintain and service equipment safely and efficiently, at our headquarters or on-site at your location.
Qproducts - Rim tape
The right tape for every wheel
A complete range of rim tape for the bicycle industry, all tested on our own machines for stable processing, precise positioning and consistent performance. Available in all widths, in rolls from 10 up to 3,000 metres.
Standard
Premium
Heavy Duty
Tubeless
Customer Portal
Get Support anytime
A user-friendly platform that puts your support in your hands, track requests and find answers without picking up the phone.
- Keep track of open tickets
- View resolved issues
- Talk directly with mechanics
- Frequently asked questions
- 24/7 available
- Fast response