The procedure for Return Material Authorization (RMA) by Holland Mechanics BV products for Service & Maintenance purposes.
What to do if you want to return parts to Holland Mechanics BV?
Read the complete Warranty conditions which you can find on www.hollandmechanics.com/service or ask for a copy at [email protected].
Please contact the HM parts desk what to do if you want to return parts.
They will send you a RMA form which you have to fill in. With this form HM will approve if you can return the parts.
When the approval is issued, you will receive a RMA number. Without this RMA number the parts will not be accepted at HM and eventually a credit note will not be issued.
All parts to be returned need (preferably) to be packed in original packing and be without any damage, alternation, scratch, or mark.
All shipments of returned parts need to be accompanied with a copy of the packing list and invoice stating the goods ordered and the RMA document.
Within 2 weeks after arrival of the parts we will inform you if the parts are accepted in good condition and if they will be credited.
Ordered (sub)assemblies cannot be returned to HM due to the fact that these are especially made on customer request.
Service kits that are not complete are not eligible for return.
An inspection fee of 25% of the value of the returned goods will be charged for all returned checks and this value will be deducted from the credit note with a maximum of EURO 100,= per article.
What to do if you want to return parts for repair to Holland Mechanics BV?
Read the complete Warranty conditions which you can find on www.hollandmechanics.com/service or ask for a copy at [email protected].
