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Service information documents
Service level agreements
Safety Kits
HM academy - training
Tape products
Structured support, maximum uptime.
Essential parts on hand, downtime under control.
Training - Knowledge that keeps production moving.
The perfect tape for every wheel-building process
We don’t just deliver machines. We keep them running.
Service level agreements with extended warranties, service discounts, and direct support — built around how you actually use your machines.
Service level Agreement (SLA) Benefits
Basic
Small Discount parts & service kits
No administration cost
Access Knowledge base
4h Free remote service included
Huge Discount software updates
Discount travel hours
Priority remote service
Advanced
Great Discount parts & service kits
No administration cost
Access Knowledge base
8h Free remote service included
Free software updates
Discount travel hours
Discount speed service
Priority with planning
Priority remote service
Premium
Huge Discount parts & service kits
No administration cost
Access Knowledge base
16h Free remote service included
Free software updates
Discount travel hours
Discount speed service
Priority with planning
Priority remote service
Free wheel consultancy
Interested in a service contract, contact us
About Our Service
Exceptional service
At Holland Mechanics, we are committed to delivering exceptional service and helping our customers build better bikes. Our team of expert service engineers is dedicated to maintaining high service standards and staying up-to-date with the latest industry knowledge.
We invest a considerable amount of time and resources into training our service engineers, who receive extensive instruction at the Holland mechanics headquarters in the Netherlands. We also ensure that they receive ongoing training to keep their skills and knowledge current with each machine update.
Ready for your needs
Thanks to our skilled team of service engineers, we are able to provide our customers with a comprehensive range of services, including remote support, speedy on-site repairs, training, and consultancy. Whatever your needs may be, we are here to help you get the most out of your equipment.
With our unwavering commitment to service excellence and continuous improvement, you can trust Holland Mechanics to be your go-to partner for all your bike-building needs.
Always fast on Location
At Holland Mechanics, we have service locations all around the world. This means we can quickly and efficiently serve our customers no matter where they are located.
Remote service
Holland Mechanics has invested significant resources into developing a robust remote service infrastructure. Our global team comprises highly trained technicians strategically positioned around the world. This extensive network enables us to provide assistance in multiple languages and across all time zones, ensuring comprehensive support tailored to our clients’ diverse needs.
At Holland Mechanics, our commitment goes beyond merely preparing the machine for operation. We prioritize the end product, with a particular emphasis on optimizing wheel production. We understand that achieving an optimal wheel is paramount, and we dedicate ourselves to ensuring the highest quality output from our machines.
Machine Problems?
Remote service
As part of the service we deliver, we use Teamviewer to offer remote assistance via the internet for the machines we sell that are PC/Touchscreen based. With this software we can remotely execute software upgrades, fix problems and monitor your system if needed.
At all times the customer needs to accept the service conditions of the program when downloaded before we can offer help.
To initiate a HM Remote Service session, please supply the Session ID and password to our Service Engineers.
SERVICE INFORMATION
Service information documents
We don’t just deliver machines. We keep them running.
Service level agreements with extended warranties, service discounts, and direct support — built around how you actually use your machines.
Service Level Agreements (SLA) BENEFITS
Basic
Small Discount parts & service kits
No administration cost
Access Knowledge base
4h Free remote service included
Huge Discount software updates
Discount travel hours
Priority remote service
ADVANCED
Great Discount parts & service kits
No administration cost
Access Knowledge base
8h Free remote service included
Free software updates
Discount travel hours
Discount speed service
Priority with planning
Priority remote service
PREMIUM
Huge Discount parts & service kits
No administration cost
Access Knowledge base
15h Free remote service included
Free software updates
Discount travel hours
Discount speed service
Priority with planning
Priority remote service
Free wheel consultancy
Contact us today to learn more about how an SLA with Holland Mechanics Machines can revolutionize your maintenance strategy and drive your business towards greater heights of efficiency and success.
Interested in a service contract, contact us
About Our Service
Exceptional service
At Holland Mechanics, we are committed to delivering exceptional service and helping our customers build better bikes. Our team of expert service engineers is dedicated to maintaining high service standards and staying up-to-date with the latest industry knowledge.
We invest a considerable amount of time and resources into training our service engineers, who receive extensive instruction at the Holland mechanics headquarters in the Netherlands. We also ensure that they receive ongoing training to keep their skills and knowledge current with each machine update.
Ready for your needs
Thanks to our skilled team of service engineers, we are able to provide our customers with a comprehensive range of services, including remote support, speedy on-site repairs, training, and consultancy. Whatever your needs may be, we are here to help you get the most out of your equipment.
With our unwavering commitment to service excellence and continuous improvement, you can trust Holland Mechanics to be your go-to partner for all your bike-building needs.
Always fast on Loaction
At Holland Mechanics, we have service locations all around the world. This means we can quickly and efficiently serve our customers no matter where they are located.
Remote service
Holland Mechanics has invested significant resources into developing a robust remote service infrastructure. Our global team comprises highly trained technicians strategically positioned around the world. This extensive network enables us to provide assistance in multiple languages and across all time zones, ensuring comprehensive support tailored to our clients’ diverse needs.
Machine Problems?
Remote service
As part of the service we deliver, we use Teamviewer to offer remote assistance via the internet for the machines we sell that are PC/Touchscreen based. With this software we can remotely execute software upgrades, fix problems and monitor your system if needed.
At all times the customer needs to accept the service conditions of the program when downloaded before we can offer help.
To initiate a HM Remote Service session, please supply the Session ID and password to our Service Engineers.
